Privacy Policy

1. Introduction

Aadya Super Speciality Dental Clinic & Implant Center ("Aadya Dental Clinic", "we", "our" or "us") respects the privacy of individuals who visit our website, contact us, book appointments or use our dental services.

This Privacy Policy explains how we may collect, use, process, store and protect personal information when you interact with our website, contact us through telephone, WhatsApp or other communication channels, or visit our clinic.

2. Information We May Collect

Depending on how you interact with us, we may collect information that is reasonably necessary to provide our services, respond to enquiries and manage appointments.

3. How We Collect Information

Information may be collected when you:

• Visit or use our website.
• Contact us by telephone.
• Contact us through WhatsApp or other messaging platforms.
• Submit an enquiry or appointment request.
• Visit our clinic.
• Provide information during consultation or treatment.
• Voluntarily provide information through forms, communications or other interactions with us.

4. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries and requests.
• Scheduling and managing appointments.
• Providing dental consultation, diagnosis and treatment.
• Maintaining appropriate patient and treatment records.
• Communicating with you regarding appointments, treatment or other service-related matters.
• Improving our website, services and patient experience.
• Maintaining website security and preventing misuse.
• Complying with applicable legal and regulatory obligations.

6. Sharing of Information

We do not sell or rent your personal information. We may share information where reasonably necessary with appropriate persons or service providers, including:

• Dentists, specialists or other healthcare professionals involved in your care.
• Service providers assisting us with website, technology, communication, appointment or administrative services.
• Payment or transaction service providers where applicable.
• Government authorities or other parties where required by applicable law, regulation or legal process.

7. WhatsApp and Third-Party Communication

If you choose to contact Aadya Dental Clinic through WhatsApp or another third-party communication platform, your communication may also be subject to the privacy policies and terms of that third-party provider.

We recommend that you avoid sending unnecessary sensitive personal or health information through public or unsecured communication channels.

8. Cookies and Analytics

Our website may use cookies, analytics tools and similar technologies to understand website usage, improve functionality and monitor website performance.

We may use Google Analytics or similar services to obtain aggregated information about website traffic and usage. These third-party services may collect information in accordance with their own privacy policies.

9. Data Security

We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted electronically.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing healthcare services, maintaining appropriate records, resolving disputes, complying with legal obligations and protecting our legitimate interests.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we process about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where permitted by applicable law.
• Withdraw consent where processing is based on consent, subject to applicable limitations and legal requirements.
• Raise a grievance or privacy-related concern with us.

Certain information may need to be retained where required for healthcare, legal, regulatory, safety or other lawful purposes.

12. Children's Information

Dental services may be provided to children. Where personal information relating to a child is collected, we seek to handle such information in accordance with applicable law and appropriate consent or authorisation requirements.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

Any updated version will be published on this page with the revised "Last Updated" date.